JSM Living is a local property management company committed to providing exceptional living experiences to our residents. Are you passionate about providing top-tier customer service? Do you thrive in a dynamic environment where teamwork and attention to detail are valued? If so, we have an exciting opportunity for you to join our team as a full-time Senior Resident Consultant.

Key Responsibilities

• Provide friendly and professional customer service to residents and visitors
• Manage Resident Services tasks such as key replacement, current lease questions, and completing Resident Satisfaction calls and outreach
• Assist the Resident Services Manager with seasonal annual tasks and audits
• Schedule and conduct tours of units with residents seeking to transfer units for the following lease term and complete necessary follow-up procedures
• Handle renewals and renewal transfer requests
• Support Resident Services manager with subleasing process
• Brainstorm, plan, and execute Resident Events
• Routinely tour properties to assess cleaning or maintenance needs to ensure we are meeting standards
• Collaborate with other departments on projects as needed to provide a seamless customer service experience
• Train new Residential staff on all aspects of Residential Operating Procedures
• Assist the Leasing Manager and Resident Services Manager with the supervision of part-time staff through mentorship, delegating projects, answering questions, and leading by example.
• Support the Leasing Team with seasonal events, such as parking leases, key creation, and audits. Plays a key role in assisting the Leasing Team during our busy turnover and open leasing season.

Qualifications

• Minimum of 2 years of relevant office administration, property management, customer service and/or sales experience
• A valid driver's license is required
• This position works periodic Saturday shifts to support our business needs. Saturday availability is a requirement.
• Strong project management and customer service skills
• Experience with property management software systems is a plus

Benefits

Hourly wage will be based on prior experience and will include the following benefits:

• Comprehensive benefits package, including health, dental, vision, and life insurance
• Paid time off and holidays
• Paid day off for your birthday
• 401(k) with company match
• Paid weekly!